At Jasmin Sunshine, we are committed to providing high-quality luxury perfumes and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning items purchased from our website.

1. Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • You must initiate the return within [Number] days of receiving your purchase.
  • Certain items, such as customized or personalized products, are not eligible for returns.

Return Process:

  • To initiate a return, please contact our customer service team at [Your Email] with your order number and the reason for the return.
  • Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  • Please include the RAN with your returned item to ensure timely processing.

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

Refund Process:

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund within [Number] days. The refund will be applied to your original method of payment.

Partial Refunds:

  • Partial refunds may be granted in certain situations, such as if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Late or Missing Refunds:

  • If you have not received your refund after [Number] days, please first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and still have not received your refund, please contact us at [Your Email].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [Your Email] with your order number and details about the product condition.

4. Non-Returnable Items

Several types of goods are exempt from being returned:

  • Customized or personalized products
  • Gift cards
  • Sale items (only regular-priced items may be refunded; sale items cannot be refunded)

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Jasmin Sunshine
Dubai Sheikh Zayed Road Ascot Tower
Email: [email protected]
Phone: +971547228315